CUSTOMER SATISFACTION AND FINANCIAL PERFORMANCE: DOES IT MEDIATE CUSTOMER-CENTRIC ON ISLAMIC BANK VALUES?

This study aims to determine the influence of Customer-centric Corporate Social Responsibility (CSR) within scope Islamic Ethics on Company Values. In addition, this also examines role customer satisfaction mediation and financial performance towards CSR with company values tests for performance. The sample used is Commercial Banks registered BI specified criteria. data was processed using smartPLS, where direct Centric Customers in significant. Customer variables other four hypotheses showed insignificant results. results indirect test show that have not been able mediate relationship between ethics